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VNA Hospice of Southwest Iowa has earned the 2018 SHPBest “Premier Performer” Caregiver Satisfaction Award

July 9, 2019 | VNA Staff | Press Releases

OMAHA, Neb., – VNA Hospice of Southwest Iowa (HSI) has been recognized by Strategic Healthcare Programs (SHP) as a “Premier Performer” for achieving an overall caregiver and family satisfaction score that ranked in the top 5% of all eligible SHP clients for the 2018 calendar year.

The annual SHPBest™ award program was created to acknowledge hospice providers that consistently provide high quality service to families and caregivers of patients receiving hospice care. The 2018 award recipients were determined by reviewing and ranking the overall Consumer Assessment of Healthcare Providers and Systems (CAHPS) Hospice survey satisfaction score for more than 1,000 hospice providers. With one of the largest CAHPS Hospice benchmarks in the nation, SHP is in a unique position to identify and recognize organizations that have made family and caregiver satisfaction a priority and have been rewarded for their efforts with high marks on the CAHPS Hospice survey.

“SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients,” said Rob Paulsson, President of SHP.

VNA HSI has provided care to patients with life-limiting illnesses and their families since 2007. VNA HSI proudly serves four counties in Southwest Iowa, including Harrison, Mills and Pottawattamie. All VNA HSI medical directors are hospice & palliative care certified. Two nurses are also certified in hospice and palliative care, providing an increased level of expertise in assisting families with end-of-life issues. VNA HSI is the only hospice provider in Pottawattamie County offering pediatric hospice services.

“Our team efforts to impact the community of Council Bluffs and Southwest Iowa are the motivation needed to excel in patient satisfaction,stated Claudia Hauser, VNA HSI Hospice Clinical Manager. “We will be proud to share this with our healthcare providers so they are confident in Hospice of Southwest Iowa’s performance.”

Read more about the SHPBest awards program, including methodology and award recipient lists, at


About Visiting Nurse Association
After more than a century, Visiting Nurse Association (VNA) continues to provide valued expertise, comforting perspective, innovative leadership and industry-leading solutions around the health issues of the day in the communities we serve. Our team of more than 400 compassionate healthcare professionals is dedicated to shaping tomorrow’s care, today, by providing the highest quality care to individuals at home and across the community – no matter their age, station in life or available resources. To learn more about VNA’s unique commitment to fostering a healthy, thriving community, and the services available to meet each client’s ever-changing needs, visit or call 402-342-5566.

About Strategic Healthcare Programs (SHP)
Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance.



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